Refund policy

Last updated: November 12, 2026

Returns

We stand by the design, quality and craftsmanship of our pieces. If you're not completely satisfied with your purchase, eligible items may be returned for a refund within 14 days of delivery. Return packages must be shipped and postmarked within the 14-day window.

To be eligible for a return, proof of purchase is required, and items must be in their original condition and packaging. Damaged, used or altered items will not be accepted.

Final sale items

All furniture, lighting and other select large or fragile pieces are final sale and cannot be returned. Custom and made-to-order pieces are also not eligible for return, cancellation or exchange. Final sale items are noted on each product page.

Shipping costs

Original shipping charges are non-refundable, and return shipping costs are the responsibility of the buyer. We recommend sending all returns insured and with a tracking number, as we cannot be held responsible for packages lost or damaged in transit.

Damaged items

Please inspect your order upon delivery. If your shipment arrives damaged, contact us within 48 hours of delivery at info@onnie.com with your order number and photos of both the damaged item and the original packaging so we can resolve this for you right away. Onnie is not responsible for missing, lost or stolen packages once the carrier has marked them as delivered.

Start a return

To start a return, contact us at info@onnie.com or through our Contact Us page.

For more information, please visit the Returns section of our FAQ page.